Easy-to-use tools

GlidePathCX^SM creates happy travelers by improving the day-of-travel experience, enabling automated data-driven engagement, and encouraging more spending in airports on behalf of our airport and airline partners.

product-app

Services

dashboard

turnKey2

engagement

survey

appeasement3

Services

dashboard

CX | BI Dashboard

Provides essential in-transit insights
Quantifies total daily passenger engagements
Captures daily passenger sentiment score
Identifies top 5 passenger issues and recommends actions
Becomes a comprehensive repository for airport data

Services

turnKey2

Turnkey Loyalty

Connects airline miles programs to airport spending
Creates large passenger database for the airport
Automatically engages passengers with data-driven offers
Links your airport to a global airport loyalty coalition
Drives incremental revenue by rewarding passengers

Services

engagement

Automated Engagement

Intelligent, data-driven engagement
Targets specific passenger segments/cohorts
Executes a 52-week engagement strategy
Automatically sends seasonally timed messages
Accumulates preference data via surveys

Services

survey

Surveys | Feedback

Calculates a daily passenger sentiment score
Benchmarks performance against the industry average
Captures free form feedback and populates word cloud
Rotates survey questions by topic (customizable)
Identifies top 5 issues - both positive and negative

Services

appeasement3

Passenger Appeasement

Outsources timely responses to passenger complaints
Offsets bad experiences while protecting reputation
Provides digital cash value when issues arise
Utilizes GlidePathCX's customer service center (CSC)
Allows for customized appeasement rules/responses